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APPLICABLE TO ALL BOOKINGS

Tourism Central Australia Cancellation / Refund Policy

Conditions of Sale issued to and accepted by the holder on the distinct understanding that Tourism Central Australia Inc. is to be regarded merely as the agent of the operator. No action shall lie against Tourism Central Australia whether by any act, default or negligence on its part, or that of its servants for any accident, delay, alteration in time or changes, re-arrangement or failure to notify the holder or the property of the holder arising out of the performance or non-performance of the service provided. It is hereby further agreed by the holder that in the event of any cancellation of services offered by the operator only such deposits or monies shall be refunded as sanctioned by the suppliers of the service. Tourism Central Australia in any agreed instance is only liable for the refund of the initial booking fee, of the commissionable rate.

Payments

Please note all bookings must be paid in full 30 days prior to travel. ‘On request’ bookings will be charged in full at the time of confirmation of a booking from the provider, if the booking is within cancellation period (per terms and conditions below), it will incur a 100% cancellation fee.

Deposit and Admin Fees

An initial deposit of 10% is required to secure a booking. Cancellations of all confirmed bookings will attract a 10% administration fee in addition to any that may be applied by the supplier of the service. An amendment fee of $25.00 may be charged per itinerary change.

Other Terms and Conditions

Customers may wish to consider purchasing appropriate travel insurance to cover cancellation and amendment fees. Any bookings made with Territory Tourism Voucher have a 7-day period from the date of booking confirmation, change or cancellation within which the customer has the right to make changes to their original booking. Following this period, the voucher will be deemed invalid, and a refund will be processed based on the cancellation policy set out by the provider of the service.

Refunds

If you are entitled to a refund, it will be processed as quickly as possible. This is generally within 14 days, however, in some circumstances it may take longer.

Cancellation or Amendment

Cancellation or Amendment fees will be taken from the contribution put forward by the customer in case of vouchers or promotions, customer cancellations or amendments. In accordance with the Travel Agents Licence Act.

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