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Tourism Central Australia is staffed by a small, vibrant and energetic team. Based in Alice Springs, we are passionate about promoting the #RedCentreNT, supporting and developing our region's tourism industry, and providing world-class customer service to our visitors. As one of two regional tourism organisations in the Northern Territory, TCA is the peak tourism body of the #RedCentreNT. 

Opportunities to join the team will be posted here.

If you'd love to see where a career with us can take you, watch this space!

 

Opportunities

 

Office Manager

About us

Tourism Central Australia (TCA) is the peak regional tourism organisation covering the Central Australia region that encompasses the local government areas of Barkly, Central Desert, MacDonnell and Alice Springs Town Council. 

TCA is one of two official Regional Tourism Organisations (RTOs) in the Northern Territory (NT). TCA is a not for profit membership-based organisation – it currently employs 18 staff across and is governed by a Board of 12 people.   

We are responsible for marketing Central Australia providing member businesses with advice and industry insights and support, operating the Alice Springs and Tennant Creek Visitor Information Centres and advocating to Government and stakeholders on behalf of our members for pro-tourism policies and developments.

As a business led organisation, we work in partnership with a wide variety of stakeholders including individuals, businesses and all levels of government, to benefit the visitor economy in the Central Australia.  

Qualifications & experience

Take responsibility for the smooth running of our small but dynamic office where your professionalism, initiative and office skills will be welcomed.  

Your full time role will include a full range of office management duties including:

  • Day to day running of the office
  • Management of all governance, OHS, IT systems and regulatory compliance
  • Assisting with financial management
  • Internal and external reporting

You will have the flexibility to implement new procedures and systems to improve the smooth running of the office and will work in a supportive small team environment.

This is an important role and you need to be comfortable being able to take on the responsibilities and challenges this role encompasses.  This position will suit you if you have good interpersonal and presentation skill, attention to detail and office management experience. 

Applicants must have

  • Experience in financial accounting softwares (Xero preferred)
  • Experience in corporate governance
  • A strong understanding of information technology systems
  • A practical understanding of corporate governance – especially in context of a small not for profit association

Please submit your CV plus a covering letter demonstrating your response to the selection criteria by Monday 26th April 2021.  Applications should be addressed to Danial Rochford, Chief Executive Officer, Tourism Central Australia and emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.

A copy of the position description can be provided by contacting Danial Rochford on 0402 357 003 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. 

 

Membership & Industry Support Coordinator

About the business

An exciting opportunity to join the peak regional tourism association for Central Australia and its dynamic team in this key role within the membership & industry support team.

Tourism Central Australia (TCA) covers the local government areas of Barkly, Central Desert, MacDonnell, and Alice Springs Town Council. 

TCA is one of two official Regional Tourism Organisations (RTOs) in the Northern Territory. TCA is a not-for-profit, membership-based organisation. It employs a range of skilled staff across the region and is governed by a Board of Management.   

TCA is responsible for marketing Central Australia, providing member businesses with advice and industry insights and support, operating the Alice Springs and Tennant Creek Visitor Information Centres, and advocating to Government on behalf of our members and stakeholders.

As a business led organisation TCA partners with a wide variety of stakeholders including individuals, businesses, and all levels of government, to benefit the visitor economy in the Central Australia.  

TCA has a membership of more than 300 small, medium, and large organisations, directly investing in TCA to deliver the work it does to foster growth of the tourism sector in the region.

About the role

The Membership and Industry Support Coordinator's dual focus will be to assist in providing support to the Central Australian tourism industry, and to drive membership engagement, retention, and growth.  Working closely with the Membership and Industry Support Manager, the successful candidate will have at least 3 to 5 years' experience in supporting the development and operations of member businesses, the ability to work within a funding guideline framework, and provide appropriate reporting support to the Manager.

The ideal candidate will have a good knowledge of the tourism industry. Those with a passion for relationship building and community economic development will feel at home in this role. They will have an innovative approach to stakeholder engagement and marketing and be prepared to deliver compelling marketing and membership recruitment initiatives. 

Critical to success in this role will be your remarkable people skills along with experiences in:

  • Business and commercial engagement.
  • Member recruitment and retention.
  • Building relationships and networks, both internally and externally.
  • Implementing marketing strategies and campaigns.
  • Relationship and stakeholder management and communication.
  • Demonstrating attention to detail.
  • Operating or working in the tourism industry. 
  • Being tertiary qualified in business marketing, communications, or related qualifications.

This role will also work closely with the CEO and TCA's Membership and Industry Support Sub-Committee to meet key performance indicators.  Candidates must be articulate, outgoing, professional and, above all, work well as part of a team.

Please provide a CV with covering letter in your application.  For further information or confidential chat, please contact Chief Executive Officer, Danial Rochford on 0402357003 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.;

View position description 

The position closes on 26 April 2021 and applications can either apply via Seek or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

   

Assistant Team Leader - Alice Springs Visitor Information Centre

About the business

Tourism Central Australia (TCA) is the peak regional tourism organisation covering the Central Australia region that encompasses the local government areas of Barkly, Central Desert, MacDonnell and Alice Springs Town Council. 

TCA is one of two official Regional Tourism Organisations (RTOs) in the Northern Territory (NT). TCA is a not for profit membership-based organisation – it currently employs 18 staff across and is governed by a Board of 12 people.   

We are responsible for marketing Central Australia providing member businesses with advice and industry insights and support, operating the Alice Springs and Tennant Creek Visitor Information Centres and advocating to Government and stakeholders on behalf of our members for pro-tourism policies and developments.

As a business led organisation, we work in partnership with a wide variety of stakeholders including individuals, businesses and all levels of government, to benefit the visitor economy in the Central Australia.  

About the role

Tourism Central Australia is seeking an experienced Assistant Team Leader within the Alice Springs Visitor Information Centre to assist in managing the operations and activities of the Information Centre as well as being an ambassador for our region providing impartial advice to visitors to the region.

Reporting to the Team Leader, you will be responsible for the delivery of timely and courteous visitor information to customers via telephone, email and over the counter in a prompt and efficient manner, driving sales on behalf of our members, updating relevant information on tourism information and accountable for the administering, monitoring and reporting of key administrative functions such as rostering, stock management and volunteer training.

The Visitor Services area have an established unique team culture who maintain a strong collaborative and professional work ethic. They are supportive and ensure they are ambassadors for the Central Australian Region.

Is this you? If so, we warmly welcome your application.

To do so please provide a CV with covering letter addressed to CEO, Mr Danial Rochford.

View position description 

Send applications via email to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Tourism Information and Sales Consultant (Casual)

About the business

Tourism Central Australia (TCA) is the peak regional tourism organisation covering the Central Australia region that encompasses the local government areas of Barkly, Central Desert, MacDonnell and Alice Springs Town Council. 

TCA is one of two official Regional Tourism Organisations (RTOs) in the Northern Territory (NT). TCA is a not for profit membership-based organisation – it currently employs 18 staff across and is governed by a Board of 12 people.   

We are responsible for marketing Central Australia providing member businesses with advice and industry insights and support, operating the Alice Springs and Tennant Creek Visitor Information Centres and advocating to Government and stakeholders on behalf of our members for pro-tourism policies and developments.

As a business led organisation, we work in partnership with a wide variety of stakeholders including individuals, businesses and all levels of government, to benefit the visitor economy in the Central Australia.  

About the role

The award winning Alice Springs Visitor Information Centre is looking for passionate Visitor Information & Sales Consultants to be an ambassador for our region and to assist in providing booking and information services to our many visitors looking for information about Central Australia's accommodation, tours and attractions:

Key roles and responsibilities include: 

  • Contributes to an effective Visitor Information Centre Sales team within Tourism Central Australia;
  • Deliver quality service to customers
  • Liaise with service and product suppliers
  • Co-ordinate the timely response to mail out requests and fulfilments
  • Utilise booking systems and point of sale technology as needed to sell retail products and arrange bookings, reservations and confirmations.
  • Assist in restocking retail products, brochures and various promotional material within the visitor centre to meet demand on VIC visitation and other tourism touch points.
  • Respond to customer queries in person, via phone, mail or email providing suitable timely information.
  • ·Assist in monthly retail stocktake.
  • Ensure customers receive up to date information relating to their trip, product or service
  • Provides first line response to customer complaints in line with set policies and procedures
  • Develop and maintain systems and materials to ensure the effective distribution of information throughout our distribution network
  • Assist in maintaining product manuals and brochure displays within the Visitor Centre and other key locations
  • Issue permits in accordance to their conditions and guidelines as set by the ruling body
  • Participate in product familiarisations, consumer shows, walkabouts and General Meetings as required
  • Ensure a clean and tidy working environment
  • Carry other duties as directed by direct supervisors and senior management 

Skills and experience

To be successful in this role you must possess:

  • Desirable: Formal qualifications in tourism, marketing, sales or customer service
  • 2 – 3 years' experience in a similar tourism industry role (inbound tour operator, retail, wholesale, tour or accommodation operations)
  • Exceptional customer service skills
  • Exceptional local knowledge and passion for the Central Australian tourism region
  • Experience with booking systems &/or customer relationship and database management
  • Excellent knowledge and experience with Microsoft Office
  • High competency across information technology platforms including call centre & telecommunications software, desktop & cloud-based computing, as well as customer support systems
  • Demonstrated sales ability using customer service and problem solving strategies
  • Strong written and oral communication skills to suit different audiences, cultures and information platforms
  • Ability to maintain a high level of accuracy and attention to detail
  • The ability to work autonomously or with team members and colleagues to achieve outcomes

Mr Danial Rochford - Chief Executive Officer, Tourism Central Australia .  Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

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